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FAQ

Sunset over the river with Jenn Zatopek Listens in the sky.

What can I expect in counseling?

Working with a counselor is not like going to a medical doctor–it requires your very active involvement and your best efforts to change thoughts, feelings, and behaviors that bring you suffering. You define your goals and any obstacles you face in achieving them. I’ll use my knowledge, training, and expertise to help you make the changes you want to make. Actively practicing the new skills you’ll learn in sessions is an important part of the process too. This will help you learn new ways of looking at challenges that will help you experience life with greater ease and wellbeing.

What can I not expect in counseling?

I don’t provide couples counseling in the hopes of changing your partner. I’m not a good fit if you are wanting to just sit and chat for an hour. I’m also not a good fit if you want help only in crisis management and are not interested in exploring the internal and external dynamics that feed the cycles of crisis in your life.

What kind of services do you offer?

I offer telehealth counseling services to all Texas and Florida residents.

How much does therapy cost?

Sessions are $145-170 for 55 minutes, $215 for 75 minutes, and $255 for 90 minutes. My fees are determined by my years of practice, community standards, and credentials.

In addition, I offer complimentary 15-minute phone consultation for all potential clients. Professional courtesy billing is offered to professional helpers only. All sliding scale slots are full at this time. In addition, I accept Aetna, Cigna, Optum, UMR, Oscar, and United Healthcare.

What is your cancellation policy?

For all appointments, I require a 48-hour notice when you cancel a session. Your appointment time is valuable and is kept just for you, so please allow two business days when you need to reschedule. If you cancel the same day of your appointment or do not show up for your appointment, I will charge you a late fee, which is $125 for insurance or the full fee of whatever service you have booked for private pay. If you’re able to reschedule your visit in the same week, then I’ll hold the fee for that new session, since you’ve paid in advance for it.

Is therapy confidential?

Yes, the law protects the privileged communication between a client and therapist. However, there are exceptions to this rule, and they are as follows: 1) report of child or elder abuse; 2) danger to self or others; and 3) if there is a court order.

What is the Good Faith Estimate?

You have the right to receive a Good Faith Estimate explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

Please make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

For questions or more information about your right to a Good Faith Estimate, please visit this website at www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1-800-985-3059.

How do I get started?

Please reach out to me to schedule your complimentary initial phone consultation, find out more about my services, and how they may fit your needs. There are no obligations and therapeutic healing is your choice. You can send me a call or text my practice number which is (817) 642 – 7305, or send me an email at jenn at the holyabsurd dot com (to prevent spam bots).  I look forward to hearing from you!

Image: Trinity River at sunset, Jenn Zatopek

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